Location: Fenton, MO
Job Title: Customer Service Representative
Join our thriving company and play a vital role in our continued success! We're not just growing; we're expanding our team with enthusiastic individuals who are passionate about providing exceptional customer experiences. We pride ourselves on fostering a fantastic workplace culture, offering strong leadership, and empowering our employees to excel and enjoy their careers. As a Customer Service Representative, you'll be the first point of contact for our valued customers, assisting them with service information, scheduling, and online inquiries.
Responsibilities and Expectations:
Manage a high volume of inbound and outbound customer inquiries with efficiency and professionalism.
Schedule service appointments with precision and accuracy to meet customer needs and optimize our service delivery.
Handle customer service requests across multiple channels, including phone, online submissions, text messages, and online marketing requests.
Proactively manage and nurture incoming leads, ensuring a smooth and effective lead flow process.
Conduct outbound sales calls to generate new business and maximize every sales opportunity.
Manage job closeouts effectively, ensuring customer satisfaction and accurate record-keeping.
Actively contribute to the ongoing improvement of our services, providing valuable feedback and insights.
Requirements:
A minimum of 2 years of proven success in CSR or inside sales roles.
Prior experience in the electrical industry is strongly preferred, particularly in residential and light commercial settings.
Proficiency in Service Titan software is highly desirable.
A genuine customer-centric approach with exceptional problem-solving skills and a passion for exceeding customer expectations.
Outstanding verbal and written communication skills, with the ability to articulate information clearly and persuasively.
Exceptional flexibility, adaptability, and multitasking abilities, with a keen attention to detail and the ability to thrive in a fast-paced environment.
A competitive spirit, strong goal orientation, and proven sales acumen with a desire to achieve and exceed targets.
The ability to build and maintain positive and productive relationships with both customers and colleagues.
Strong typing skills and the ability to quickly and accurately input data.
A proven ability to provide and analyze historical sales data, close rates, and other relevant metrics.
What Can We Do for You?
Earn $18 - $22 per hour, with your hourly rate determined by your experience, plus commission opportunities!
Enjoy company-paid individual health, dental, vision, and life insurance.
Maintain a healthy work-life balance with paid time off and paid holidays.
Secure your future with our 401k plan, featuring company matching.
Invest in your growth with tuition reimbursement, our employee referral program, and quarterly bonus opportunities.
We're committed to your professional development, offering ongoing training and opportunities to advance your career.
The compensation for this position is expected to range between $18.00 - $22.00 per hour. This range is a good-faith estimate, based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate’s skills, experience, the expected quality and quantity of work, and internal pay alignment, as needed.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.
Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.