Large Wholesale Format Printing Company located in Mandeville, Louisiana has an opening for a CSR-Graphics. Must have Graphics background and excellent communication skills.

Part Time

Monday - Friday

8:00AM – 2:00PM or 9:00AM - 3:00PM

CUSTOMER SERVICE DUTIES:

Answer incoming calls, general inquiries and answer product issues.

Create estimates, orders, shipping quotes, and service questions in a timely manner.

Save art to folders and send to pre-press.

Handle any and all customer service needs and request. Maintain a professionalism with clients and working to establish a positive rapport.

Update Customer information in the customer service database, when needed.

Impact the company’s bottom line by problem solving and help keep clients into repeat customers.

Assist with walk-in clients with pick-up orders.

Assist Sales Representatives with orders, estimates and promotional materials when requested.

Assist Operations Manager with Custom quotes and special orders

Close job tickets and send final invoices to customers who are on terms.

Website monitor online orders and payments.

Post customer payments in system.

Filing and organizing hard and electronic copies of various files.

Communicate with customers on behalf of pre-press and/or production.

Website monitor and administration.

General office administration.

Communicate problems or issues to management.

Maintain Quality Control and Color Management.

Coordinate art proofs to Pre-Press.

GRAPHICS

Evaluate customer artwork and correct as necessary

Set file up for best production, yield, workflow

Create proofs and email customer proofs

Manage file storage and history

Consult Customer Service Department and customers with design criteria

Set up files to print colors as required

Manipulate file transfer to ensure accuracy

Graphic design for customer as well as House Advertising Blasts

Color Management – Part of Team

Work with Production Manager to create new product ideas/product lines.

Help trouble shoot color management issues.

Assist with production flow as needed