Benefits:

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

401(k) matching

Competitive salary

Dental insurance

Employee discounts

Customer Service Representative (CSR)

Job Description

This position reports to store manager. The CSR is responsible for the overall effective operations of the counter sales and store showroom.

Accountability Functions Include:

Maintain a positive attitude

Maintain a professional image

Maintain punctual/reliable attendance

Maintain excellent customer satisfaction

Duties Include, But Are Not Limited To:

First person to answer the phone

First person waiting on customers

Invoicing/work orders/p.o.’s

Handle computer

Pricing for over-the-counter sales

Scheduling jobs

Collections

Filing/office tasks/organization

Daily close-out

Possess the three R’s

Take initiative to make decisions

Good phone etiquette

Typing skills

Computer literate

Ability to follow instructions

Ability to read a tape measure

Possess effective organizational skills

Product Knowledge

Auto glass experience preferred, willing to train the right candidate

Time/Experience

Entry level

Micro-soft excel, word, etc.

Sales Proficiency

Ability to cross-sell

Excellent customer/people skill

Company Description:

Lee & cates Glass, Inc., founded in 1926, is a regional architectural flat glass fabricator, distributor and glazing contractor. We provide glass solutions to a variety of market segments. Our glass evolution has brought quality improvement, safety, innovation and automation to the marketplace. A cut above the competition, our people, longevity, creativity and technology set us apart.