Customer Service Representative

iShare Inc

Customer Service Representative

New York, NY
Full Time
Paid
  • Responsibilities

    Exciting Remote Opportunity—Join Our Customer Service Team! 🚀 URGENT HIRING – IMMEDIATE JOINERS NEEDED

    Are you passionate about helping customers and interested in building your career in financial services and benefits administration? This could be the perfect opportunity for you!

    💼 Role: Customer Service Representative 🏠 Location: Remote 📅 Contract: Initial 6-month contract ⏰ Schedule: 24/7 operations with 8-hour rotational shifts

    Candidates must be comfortable working day, evening, overnight, weekend and holiday shifts.

    What You’ll Do

    Assist clients with retirement-plan and benefit-payment inquiries.

    Explain lump-sum distributions, rollovers, death benefits and loan withdrawals.

    Support payment processing, check reconciliation, tax forms, ACH transactions, debit cards and bill payments.

    Resolve client concerns accurately and professionally.

    Maintain detailed client records and follow established procedures.

    Deliver an exceptional customer experience during every interaction.

    We’d Love to Meet You If You Have

    Strong customer-service and professional telephone skills

    Experience in banking, financial services, retirement benefits, 401(k), insurance, healthcare claims, payment processing or call-center operations

    Knowledge of financial transactions and payment systems

    Excellent communication and problem-solving abilities

    Strong attention to detail and the ability to handle multiple inquiries

    Flexibility to work rotational schedules, including night and overnight shifts

    🌟 Why Apply?

    This is an excellent opportunity to gain valuable experience in retirement benefits and financial services—all while working remotely!

    📩 Interested and comfortable with rotational shifts? Apply today and take the next step in your career!

    This is a remote position.