Benefits:

Opportunity for advancement

Paid time off

Training & development

Job Summary

We are seeking a part time Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Hours Tuesday and Thursday 8 am - 3 pm

Responsibilities

Receive a high volume of inbound calls and emails

Identify the reason for the customer’s inquiry, collect relevant information, and provide solutions

Schedule service calls and dispatch field employees efficiently

Coordinate with technicians regarding job details, updates, and scheduling changes

Refer to prepared scripts for various customer service topics

Use best practices in customer service to build rapport and maintain strong customer relationships

Document all customer interactions accurately

Provide account information and resolve billing questions

Follow up on past-due accounts via phone and email

Enter and categorize financial data for internal profit & loss tracking

Assist with basic reporting and spreadsheet updates

Prepare and submit permit applications as needed

Assist with job setup and pre-construction administrative preparation

Manage material and product returns with vendors and suppliers

Attend trainings to maintain up-to-date skills and knowledge

Perform other administrative duties as needed

Work independently while maintaining confidentiality

Qualifications

Prior customer service experience required

Experience with accounts receivable or collections preferred

Strong communication and conflict-resolution skills

Comfortable discussing payments and resolving billing issues

Basic computer proficiency (email, spreadsheets, invoicing systems)

Strong attention to detail and organizational skills