Benefits:

401(k)

Competitive salary

Dental insurance

Health insurance

Paid time off

Position Overview: We're seeking a detail-oriented Customer Service Representative with strong technical knowledge of ServiceTitan and QuickBooks to manage our dispatching operations and bookkeeping functions. This dual-role position is perfect for someone who wants to grow with an expanding business and be integral to our operational excellence.

Key Responsibilities:

Dispatching & Customer Service:

Manage daily dispatch operations using ServiceTitan

Schedule and coordinate service appointments for plumbing, heating, and HVAC services

Handle customer inquiries via phone, email, and online chat

Process service requests and emergency calls efficiently

Coordinate with field technicians and ensure optimal route planning

Track job progress and update customers on service status

Maintain customer records and service history in ServiceTitan

Bookkeeping & Administrative:

Process invoices, payments, and financial transactions in QuickBooks

Reconcile accounts and maintain accurate financial records

Generate reports to support business growth and operational decisions

Handle accounts receivable and follow up on outstanding payments

Assist with payroll processing and expense tracking

Support month-end and year-end closing procedures

Required Qualifications:

2+ years of experience with ServiceTitan (dispatch, scheduling, customer management)

2+ years of hands-on QuickBooks experience (invoicing, payments, reporting)

Previous customer service experience, preferably in home services industry

Strong communication skills and professional phone manner

Excellent organizational skills and attention to detail

Ability to multitask and work under pressure

Proficiency in Microsoft Office Suite and Google Workspace

Preferred Qualifications:

3+ years of advanced ServiceTitan experience (preferred)

Experience in plumbing, HVAC, or home services industry

Knowledge of Massachusetts plumbing and heating codes

Familiarity with emergency dispatch procedures

Basic understanding of plumbing and heating terminology

Growth Opportunities:

Be part of an expanding business adding new services like heat pumps and duct cleaning

Opportunity to develop expertise in emerging HVAC technologies

Cross-training opportunities in different aspects of business operations

Professional development support including manufacturer training programs

Potential for increased responsibilities as the company grows

Work directly with ownership in a collaborative environment

What We Offer:

Competitive salary based on experience

Health insurance and benefits package

Paid time off and holidays

Training and professional development opportunities

Stable, family-owned work environment with growth potential

Supportive team culture focused on continuous improvement

Working Conditions:

Office-based position with occasional remote work flexibility

Standard business hours with occasional after-hours emergency dispatch

Dynamic environment supporting expanding service offerings

To Apply: Please submit your resume along with a brief cover letter highlighting your ServiceTitan and QuickBooks experience. Include specific examples of how you've used these systems in previous roles and your interest in growing with an expanding home services company.