Benefits:

401(k) matching

Bonus based on performance

Company parties

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Role: Customer Service & Sales Coordinator at AlphaGraphics Miramar - 9360 Activity Road, San Diego CA 92126

We are seeking a reliable and customer-focused Customer Service & Sales Coordinator to support our front office operations and sales efforts. This role is the first point of contact for many of our clients and plays a key role in delivering a high-quality customer experience while supporting revenue growth.

You will assist customers in person, over the phone, and via email, help process orders and invoices, and identify opportunities to upsell products and services.

Key Responsibilities:

Customer Experience

Greet and assist walk-in customers with order pickups and new inquiries

Answer incoming phone calls and respond to emails in a timely, professional manner

Provide clear communication on order status, timelines, and next steps

Ensure a positive, solutions-oriented customer experience at all times

Sales Support

Assist customers with placing orders for print, signage, apparel, and promotional products

Identify upsell opportunities and recommend additional products/services

Support the sales team with estimates, order entry, and follow-ups

Help convert inbound inquiries into paying customers

Order Processing & Administrative

Create invoices, process payments, and enter orders into our system (PrintSmith / internal systems)

Coordinate with production team to ensure accurate job details and timelines

Maintain organized job files and customer records

Perform light administrative tasks to support daily operations

Qualifications:

1+ year of customer service or inside sales experience preferred

Strong communication and interpersonal skills

Highly organized with attention to detail

Comfortable working in a fast-paced environment

Basic computer skills (email, data entry; CRM or order systems a plus)

Positive attitude and team-oriented mindset

Compensation & Growth:

$18/hour base pay + commission opportunities

Commission tied to sales performance and upselling

Opportunity for growth into sales, estimating, or account management roles

*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.