About Ultra Design Center

Ultra Design Center is an independent, family-owned showroom and distribution company serving customers throughout Colorado and beyond. Founded in 2002, we specialize in premium kitchen, bath, plumbing, and lighting products, including decorative plumbing, hardware, bath furniture, and accessories. Located in a 15,000-square-foot Denver showroom, we offer a hands-on, high-end experience supported by a knowledgeable and collaborative team. Our success is driven by personalized service, exclusive product offerings, and the people who represent our brand every day.

About The Role

Ultra Design Center is hiring a Customer Service & Sales Coordinator to support our expanding wellness and e-commerce department. You will play a key role in shaping the customer experience from the first inquiry through post-purchase support. You will manage ongoing customer relationships, learn our products in depth, and help shape internal processes over time. This is a full-time, on-site position working closely with leadership and the e-commerce team.

If you enjoy working directly with customers, learning new products, managing multiple priorities, and taking ownership in a role,
you will be a great fit. This position is ideal for someone who is organized, proactive, comfortable in an on-site environment, and excited to grow with a team that values initiative and collaboration.

Primary Duties and Responsibilities

• Welcome walk-in clients, answer general questions, and help schedule appointments with the appropriate sales team member

• Answer and route incoming phone calls, monitor the main company voicemail, and ensure messages are directed correctly

• Assist customers with order lookups, status updates, and ongoing follow-up needs

• Support customers throughout the full sales process, from initial inquiry through post-sale support

• Communicate customer feedback and recurring questions to help improve online ordering and internal processes

• Support the development and documentation of SOPs and internal workflows

• Maintain and organize vendor literature to ensure marketing materials are stocked and accessible

• Work with the Sales Manager to create and update marketing materials for new and existing clients

• Schedule client meetings and “lunch and learn” sessions, and assist with preparing materials

• Assist the General Manager and Sales Manager with special projects as needed

Skills and Qualifications

• Strong customer service skills in a complex or dynamic environment

• Excellent organizational skills and ability to manage multiple tasks in parallel

• Clear and professional written and verbal communication skills

• Comfortable learning new products, tools, and systems quickly

• Tech-savvy and confident working with online tools and platforms

• Proactive, resourceful, and comfortable figuring out answers when they are not immediately available

• Ability to work independently while collaborating closely with a team

• Interest in wellness products and customer education is a plus

Requirements

• Minimum 3 years of customer service experience

• Minimum 3 years of sales or sales-support experience

• E-commerce experience is a plus, but not required

• Experience with Shopify or similar platforms is a plus, but not required

Schedule, Compensation, and Benefits

• Full-time, on-site position, Monday–Friday, 8:00 am–5:00 pm

• $50,000–$58,000 per year, depending on experience

• Medical, dental, and vision insurance

• 401(k) with 3% company match 

• Paid holidays and sick leave
  

• Bonus eligibility