Benefits:

401(k)

Health insurance

Paid time off

About the Role:

Join DESIGNPLAN LIGHTING INC as a Customer Service & Sales Support Coordinator in Frenchtown, NJ! This part-time position offers a unique opportunity to engage with customers and support our sales team in delivering exceptional lighting solutions.

We are a specification-grade LED lighting manufacturer and importer seeking a tech-savvy, detail-oriented part-time team member to support customer service and sales operations. This role focuses on tracking order status, communicating with customers, and assisting with internal reporting.

The ideal candidate is comfortable working in Excel and business software systems and is confident learning new tools such as our SAGE accounting platform.

Key Responsibilities

Customer Service & Order Management (Primary Focus)

Track order status from entry through shipment and delivery

Serve as a point of contact for customer inquiries regarding order status

Communicate updates, delays, and resolutions to customers

Coordinate with internal teams (production, purchasing, logistics) for accurate order information

Maintain accurate order records across systems

Sales Support & Reporting (Support Role)

Assist with maintaining and updating sales reports

Support data entry and validation of sales data

Generate routine reports as needed

Systems & Tools

Work within Excel and SAGE

Learn and adapt to new software and internal tools

Help ensure data accuracy across systems

Qualifications

1–3 years of experience in customer service, sales support, or order coordination

Strong comfort with computers and business software

Proficiency in Microsoft Excel (sorting, filtering, basic formulas; pivot tables a plus)

Ability to learn new systems quickly

Strong organizational skills and attention to detail

Clear, professional communication skills

Experience with ERP/accounting systems (SAGE a plus)

Experience in manufacturing, lighting, or construction-related industries is a plus

Role Scope & Expectations

Part-time position (approx. 20–25 hours/week)

Primary focus on customer service and order tracking

Reporting and system tasks are supportive and task-based

About Us:

DESIGNPLAN LIGHTING INC has been a leader in innovative lighting solutions for over 35 years. We are a leading manufacturer of high quality LED lighting for residential & commercial projects.

Designplan Lighting, Inc. delivers quality European and Made in the USA lighting for the indoor and outdoor North American markets.