Benefits:

401(k)

Competitive salary

Dental insurance

Employee discounts

Health insurance

Paid time off

Profit sharing

Savings bank

Vision insurance

Our Customer Service Satisfaction Supervisor is a professional within our Dick Van Dyke Inc. team whose primary responsibility is to ensure customers are satisfied with the service they receive by monitoring our customer service representatives and customer feedback. This role identifies areas for improvement and implementing strategies to enhance overall customer experience and retention; essentially, they act as a bridge between the company and its customers to ensure their needs are met and satisfaction levels are award winning.

Customer Service Satisfaction Supervisor Schedule:

8 hour shift

Monday - Friday 8am to 5pm w/ 1hr lunch

Job Type:

Full-time

Work Location:

One location

Customer Service Satisfaction Supervisor key responsibilities include:

Measuring customer satisfaction: Track key performance indicators like customer service representatives call volume percentages and scores.

Analyzing customer feedback: Reviewing customer reviews, complaints, Attorney General, and the Better Business Bureau concerns to identify trends and areas for improvement.

Developing customer service strategies: Implements initiatives to address customer concerns and improve service quality across all customer touchpoints.

Training and coaching the customer service team: Providing ongoing training to customer service representatives on best practices, complaint resolution, and customer-centric approaches.

Monitoring service quality: Conducting quality assurance checks to ensure customer service interactions and meet company standards.

Collaborating with other departments: Working with all departments to align customer service strategies with overall business goals.

Customer Service Satisfaction Supervisor Minimum Qualifications:

Associates degree with transcripts((preferred)) or High School Diploma with transcripts

Three to Five years with a Customer Service Background

Two to Five years of a Supervisory Background

Three Professional References

Driver's License (Required)

Customer Service Satisfaction Supervisor Benefits include after 90 days:

Health Benefits

Dental Benefits

Vision

Life Insurance

401K Profit Sharing Retirement Plan

Aflac

Flex Spending Account

1 week Paid Vacation

4 PAID personal days a year

A performance evaluation for a wage increase(s)

Customer Service Satisfaction Supervisor Salary will be based on commensurate with experience.

This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.