Benefits:

Competitive salary

Opportunity for advancement

Training & development

Part-Time Customer Service Representative (CSR) – Growth Opportunity to Full-Time Ace Handyman Services Montclair

We’re hiring a sharp, organized, and customer-focused Customer Service Representative (CSR) to join our growing team.

This is a part-time role (Monday–Friday, 8:00 AM – 1:00 PM) with a clear path to full-time (40 hours/week) as the business continues to grow.

What You’ll Be Doing

Answering inbound calls and responding to customer inquiries

Following up on leads (no cold calling)

Booking and confirming appointments

Managing and optimizing the daily schedule

Working closely with—and taking direction from—the Office Manager to keep operations running smoothly

Helping ensure customers have a seamless, professional experience from first call to job completion

What We’re Looking For

Strong communication skills (clear, professional, and personable)

Highly organized and detail-oriented

Comfortable multitasking in a fast-paced environment

Reliable and punctual (8 AM means ready to go, not walking in with coffee)

Basic computer skills (CRM/scheduling software experience is a plus)

Team-oriented with a willingness to follow established processes

Hours & Growth

Part-time: Monday–Friday, 8:00 AM – 1:00 PM (20–25 hours/week)

Growth opportunity: This role can expand into a full-time position as the business grows

Compensation & Benefits

Competitive hourly pay (based on experience)

Opportunity to transition into full-time with benefits

Stable, growing company backed by the Ace Hardware brand

Professional, team-focused work environment

About Us

Ace Handyman Services Montclair is a locally owned business backed by the trusted Ace Hardware name. We pride ourselves on delivering top-tier service with professionalism, reliability, and respect.

If you’re organized, motivated, and ready to grow with a company that’s actually going somewhere, apply now.

Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.