Job Description

As a Customer Service Specialist (Bilingual) at SIXT , you play a key role in delivering a premium, end-to-end customer journey for both English- and Spanish-speaking customers. You serve as a primary point of contact, supporting customers through reservations, billing questions, and service-related inquiries while ensuring clear, culturally competent communication across all interactions.

This role is ideal for bilingual professionals who thrive in high-volume environments, enjoy helping customers find the right solutions, and take pride in delivering consistently high-quality customer experiences.

YOUR ROLE AT SIXT

• You respond to all inbound customer contacts within established service levels, ensuring a premium customer experience in both English and Spanish
• You assist customers with reservations, vehicle selection, and service-related inquiries to support a seamless rental experience
• You utilize active listening, sound judgment, and effective de-escalation techniques to resolve customer complaints, concerns, or billing issues efficiently
• You partner with global departments to address customer requests and deliver the most effective solutions
• You provide clear guidance and support on billing inquiries, service complaints, and general assistance needs
• You consistently meet or exceed performance, quality, and customer satisfaction standards in every interaction

YOUR SKILLS MATTER

• Education – You have a High School diploma or equivalent; an Associate degree is preferred
• Experience – You bring 2–3 years of customer service experience, with a focus on problem resolution and de-escalation
• Bilingual Proficiency – You are fluent in English and Spanish, with the ability to communicate clearly and professionally in both languages
• Technical Proficiency – You are proficient in Microsoft Office applications and CRM tools, and can manage high call volumes while maintaining quality service
• Soft Skills – You demonstrate strong organizational skills, excellent verbal and written communication, and the ability to multitask, stay organized, and manage time effectively
• Commitment to Excellence – You are success-oriented, adaptable, and willing to take on multiple responsibilities in a dynamic environment

WHAT WE OFFER

• Paid Time Off & Sick Leave – Enjoy PTO, sick leave, and support for a healthy work-life balance
• Comprehensive Health & Insurance – Access medical, dental, and vision coverage, life insurance, critical illness and hospital indemnity plans, pet insurance, and a 401(k)-retirement plan
• Compensation – $20.50 per hour, plus a monthly performance-based bonus of up to $500 * Schedule Requirement – Must be able to work weekends

Additional Information

About us:

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!