Make a Difference with British Swim School

A position at British Swim School is more than just a job—it's an opportunity to learn, grow, and make a meaningful impact in your community. Every day, you'll help support our mission of ensuring the "survival of the littlest" by creating a positive and welcoming experience for families and students.

Compensation & Benefits

Competitive pay

Paid training

No holiday shifts

Supportive and mission-driven team environment

Position Overview

The Customer Experience Specialist, known as a Deck Ambassador, serves as the face of British Swim School poolside during lessons. This role plays a vital part in delivering an exceptional customer experience by welcoming families, supporting instructors, and ensuring the swim deck operates smoothly and safely.

Key Responsibilities

Set up and break down the pool deck area before and after each shift

Check water chemistry and temperature prior to swim lessons

Welcome students and parents/guardians and assist with check-in procedures

Answer customer questions regarding accounts, student progress, and program information

Provide support to swim instructors and management during lessons as needed

Maintain a professional, organized, and family-friendly pool deck environment

Minimum Qualifications

Excellent communication, interpersonal, and organizational skills

Evening or weekend availability (Monday-Thursday 3:00-7:00PM and Saturday and Sunday, 8:00 AM – 1:00 PM)

Professional, responsible, and positive attitude

Reliable, punctual, and trustworthy

Preferred Qualifications

1+ year of customer service experience

Lifeguarding, First Aid, CPR, and/or AED certifications are a plus

Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.