Benefits:
Opportunity for advancement
Training & development
Competitive salary
Role: Customer Service Specialist
The Brothers that just do Gutters were voted The Best Place To Work. We truly believe in investing in our employees and have created a work culture unlike any other. We also offer huge opportunities for growth.
Looking for an enthusiastic Customer Service Specialist who takes pride in providing top quality customer service. If you have excellent customer service and communication skills, are detail oriented, organized and are interested in working for an Award Winning company we have a position available for you.
Duties: Answering calls and setting up prospects into the sales schedule. Scheduling estimates for customers based on the customers’ availability and best route for our Solutionists. Answering customers questions about our products, services, and policies. Taking messages and routing calls to the appropriate person. Contacting all home show visitors to schedule appropriate service. Scheduling installations and gutter cleaning based on revenue goals, scheduled hours and best routes. Meeting estimate goals for each rep. Candidates must be professional and positive at all times even during heavy call volume days.
Responsibilities:
Receive inbound phone calls for prospects/clients
Provide support to teams and clients
Strive to meet and exceed call performance.
Document all call information and data discovery
Utilize Knowledge Base of product and services
Participate in continued education and training
Help improve the client experience
Conduct administrative support and reports
Availability: Current opening is for Part time Sat-SUN 8am-5pm and major US holidays. Training hours will differ and may be in-house.
Required Experience: Customer Service: 1 year
Job Type: Part Time
Required education: High school or equivalent
Requirements:
A positive attitude is a must, as well as the ability to properly and comfortably interact with clients and other employees
Two years experience in customer service is preferred
Proficient computer skills; specifically with Google Sheets, Slides, Calendar.
Strong verbal and written communication skills
Sound technical skills, analytical ability, good judgment, and strong operational focus
A passion for providing top-notch client support
Ability to work with peers in a team effort and cross-functionally
Compensation: $15,000-$25,000 yearly
Minimum Requirements:
Must be 18 or older
Must have computer with internet
Must have a phone
About The Brothers that just do Gutters: The Brothers That Just Do Gutters is a rapidly growing, locally owned, and operated franchise with
multiple locations across the country. Our mission is to "Reinvent Contractor Service" by providing a
great place to work and delivering 5-star service every step of the way from initial phone inquiry,
home visit, inspection and estimate, scheduling, timeliness, installation, follow up and ongoing
support and service. We want to do what's right for our employees, customers, and communities.
Flexible work from home options available.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchisee, and not to Brothers That Just Do Gutters Corporate.