Join CAPP as a Customer Service Specialist and Be Part of a Growing Team!
CAPP, a leading supplier of HVAC, electrical, and plumbing parts & equipment, is looking for Customer Service Specialists to support our dynamic sales team. This entry-level position is perfect for anyone ready to start a rewarding career in customer service. Are you a positive, motivated individual with a passion for helping others? No experience? No problem! We provide all the training you need to succeed.
What You’ll Do:
● Engage with customers by providing product recommendations, order assistance, and answering queries with a smile.
● Help customers find the perfect solutions by understanding their needs and preferences.
● Process customer orders and ensure their fulfillment from start to finish.
● Manage refunds, exchanges, and returns with ease.
● Contribute to other tasks as needed to keep our sales operations running smoothly.
Who You Are:
● Education: High school diploma or equivalent.
● Experience: Prior customer service experience (2 years preferred); industry experience (HVAC or similar) is a plus.
● A self-motivated team player who thrives in a fast-paced environment.
● Friendly and customer-focused—you genuinely enjoy helping people.
● Strong communication skills, both verbal and written.
● Ability to build positive relationships and work collaboratively.
● Basic math and accounting skills.
Why You’ll Love Working at CAPP:
● Career Growth: Start in an entry to mid-level role with the potential to move into a commission-based sales position with unlimited earning potential.
● Family-Owned Business: We believe in the value of every employee. At CAPP, you’re not just another worker—you’re a part of our team.
● Comprehensive Training: We provide all the tools and knowledge to help you succeed in your role.
● Work-Life Balance: Enjoy normal business hours (Monday through Friday, 8:00am - 5:00 pm). We respect your personal time.
● Supportive Culture: Your contributions matter, and we offer job stability in a thriving sector.
Your Benefits:
● Competitive salary.
● Merit-based promotions—we reward hard work and dedication.
● Health, vision, and dental insurance
● Health savings account (HSA)
● 401(k) with company match
● Life insurance
● Paid time off (PTO)
Ready to Take the Next Step?
If you’re looking for a stable, fulfilling role where your work makes a difference and you can grow your career, apply today! We can’t wait to meet you.
Required Skills
Required Experience