The purpose of this position is to handle customer inquiries in person, via telephone, radio, or other technology. ****

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Essential Duties and Responsibilities:

• Responds to telephone or radio inquiries for a variety of information.
• Facilitates service for customers, including all utility account maintenance.
• Provides customer service by responding to requests for information from customers and resolving related problems.
• Performs administrative duties by copying, filing, faxing, typing, entering data, and preparing, storing, and distributing mail and correspondence.
• Documents customer information from the general public regarding complaints, service requests, commendations, surveys, and general inquiries.
• May handle calls after hours due to emergencies.
• Performs data entry for customer complaints, telephone system reports, departmental monthly reports, and other reports as appropriate.

Supplemental Functions:

• Performs other similar duties as required

Job Specifications and Qualifications

Knowledge:

• Customer service principles and practices
• Modern office equipment
• Basic mathematical concepts
• Basic knowledge of all City department functions

Licensing and Certifications:

None Required

Working Conditions / Physical Requirements:

• Positions in this class require: fine dexterity, sitting, reaching, handling, climbing, vision, hearing, twisting, talking.
• Sedentary Work: Exerting up to 10 pounds occasionally or negligible weights frequently; sitting most of the time.

Positions assigned to Receptionist:

• Positions in this class require: fine dexterity, sitting, reaching, handling, vision, hearing, twisting, talking.

Required Skills

• Providing customer service
• Keyboarding
• Operating a computer and related software applications
• Performing basic mathematical calculations
• Preparing routine reports
• Operating modern office equipment
• Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction

Required Experience

High school diploma or equivalency, with at least one year of experience; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.

Please be sure to complete the application in full. Resumes may be uploaded with your application but will not be accepted in lieu of a fully completed application and will not be considered for qualifying credit. "See Resume" or "See Attachment" will NOT be accepted. _

If multiple applications are submitted to an individual position, only the most recent application received prior to the posting closing date will be accepted. Applications must be submitted by 11:59 PM on the closing date.

Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account._

The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of the positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically presented in this description. Fair Labor Standards Act (exempt/non-exempt) is designated by position. The employer actively supports Americans with Disabilities Act and will consider reasonable accommodations.

• Providing customer service
• Keyboarding
• Operating a computer and related software applications
• Performing basic mathematical calculations
• Preparing routine reports
• Operating modern office equipment
• Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction