CUSTOMER SERVICE SPECIALIST

[$27.95 – $36.78] DOE – Non -exempt, Represented

Since 1926, Clackamas River Water has earned a reputation for providing high-quality drinking water to over 80,000 people through retail and wholesale connections. We are offering an excellent opportunity for you to be part of a sustainable organization by joining our team - well known for providing the community we serve with quality water and service.

Our values for Quality Water, Customer Service, Financial Accountability, and Responsible Stewardship govern what we do in serving each other, the public and our surrounding community.

We're seeking an enthusiastic, customer-focused individual to join our team as a Customer Service Specialist. The ideal candidate is driven to provide exceptional service, communicate effectively, enjoy working in a team environment, and embraces opportunities for continuous learning.

Essential Duties:

• Respond to a wide variety of inquiries from customers, the general public and other District staff and departments providing information and assistance by phone, in-person, or email
• Resolve customer complaints and provide account and billing assistance
• Process and reconcile daily credit card and cash payments
• Perform a variety of billing activities to ensure customer bills are sent accurately and on time.
• Maintain customer database to ensure account and billing information is up-to-date and accurate
• Contact customers regarding delinquent accounts to collect outstanding balances
• May support accounts receivables/payables, as assigned
• Perform a variety of general administrative functions

Minimum qualifications:

HS diploma, GED, or any equivalent combination of education, training and experience which provides the requisite knowledge, skills and abilities required for the position. Additionally, you are an active listener, naturally inclusive and compassionate with diverse populations. At least 1 year of experience providing customer service to the public and using customer account or billing software in a similar environment. CRW is a drug-free workplace.

CLOSING DATE: Friday, September 26 th at 5:00pm PDT

Please Note: The application deadline may be extended to expand the pool of qualified candidates and subsequently the job posting will be updated.

CRW offers a comprehensive benefits package, including but not limited to medical, dental, vision, basic life and long-term disability coverage and retirement plans including enrollment into Oregon’s public employees’ retirement system (PERS).

How to Apply: visit our website at www.crwater.com --“Job Opportunities” and submit a cover letter, resume and a completed job application.

Clackamas River Water is proud to be an equal opportunity employer and is a drug-free workplace. It is our policy to require a criminal/civil background and driving record check; and a drug and alcohol screen for safety-sensitive positions and a credit check or physical fitness test for applicable positions as a condition of employment.