As a Helpdesk Specialist, you will be the first point of contact for clients using our HOA property management software. You’ll troubleshoot issues, guide users through solutions, and collaborate with our technical and product teams to resolve customer concerns. This is a full-time, in-office role ideal for someone who enjoys problem-solving and has a passion for customer service in a tech environment. Responsibilities: • Provide first-level support via phone, email, and ticketing system • Troubleshoot software-related issues and escalate when necessary • Document support cases and track issue resolution in the system • Assist with software onboarding and user training as needed • Collaborate with internal teams to identify and resolve recurring issues • Maintain a high level of professionalism and empathy in all customer interactions Qualifications: • 1+ years of helpdesk or customer support experience, preferably in a software environment • Strong problem-solving and communication skills • Familiarity with HOA operations or property management is a plus • Ability to learn new software quickly and explain technical concepts to non-technical users • Proficiency in Windows, Microsoft Office, and common support tools • Must be able to work on-site during regular business hours Compensation: $43,000 - $46,000 yearly

• Provide first-level support via phone, email, and ticketing system • Troubleshoot software-related issues and escalate when necessary • Document support cases and track issue resolution in the system • Assist with software onboarding and user training as needed • Collaborate with internal teams to identify and resolve recurring issues • Maintain a high level of professionalism and empathy in all customer interactions