About the Role:

Gorilla Movers of Wisconsin Inc is looking for an enthusiastic and dependable Customer Service Specialist to join our team in Sun Prairie, WI! In this role, you'll be the friendly first point of contact for our customers, helping to make every move a smooth and stress-free experience. If you love helping people and thrive in a fast-paced environment, we want to hear from you!

Responsibilities:

Respond to inbound customer inquiries via phone, email, and other communication channels

Schedule and coordinate moving appointments, ensuring accurate booking details

Provide customers with accurate quotes, service information, and moving guidance

Follow up with customers before and after moves to ensure satisfaction

Resolve customer concerns, complaints, and issues in a professional and timely manner

Maintain and update customer records in the company's scheduling system

Collaborate with dispatch and moving crews to communicate special requests or schedule changes

Requirements:

1+ years of customer service, call center, or administrative experience preferred

Strong verbal and written communication skills

Proficiency with basic computer applications

Ability to multitask and stay organized in a high-volume environment

Ability to work effectively both independently and as part of a team

Friendly, patient, and solution-oriented demeanor

Experience in the moving, logistics, or home services industry is not required, but is a plus

About Us:

Gorilla Movers of Wisconsin Inc is a 5-star company that has built a strong reputation across Wisconsin for delivering reliable, professional, and efficient moving services. Customers trust us to handle their belongings with care, and our team takes pride in going above and beyond on every job. We foster a supportive, team-oriented workplace where employees are valued and given the tools they need to succeed.