Location: Omaha, NE | Job Type: Full-Time | Compensation: Competitive + Growth Opportunities Do you love helping people? Thrive in a fast-paced environment? Speak both Spanish and English fluently? Do you have experience as a teacher and or in sales? If so, please apply! Inkelaar Law is seeking a passionate and energetic Bilingual Customer Service Representative(s) who is ready to make a real difference in clients’ lives. This is more than just a job — it’s a chance to grow your career while helping those who’ve been injured and need a voice. What You’ll Do: • Be the first impression of our firm — greet clients with empathy and professionalism • Handle client calls, updates, and questions in both English and Spanish • Coordinate with attorneys and case managers to move cases forward smoothly • Keep clients informed, engaged, and supported throughout their case • Accurately input data and help organize case files using our case management system What You Bring: • Bilingual fluency in Spanish and English (required) • Prior customer service or client-facing experience preferred • A friendly, upbeat attitude and genuine compassion for helping people • Strong attention to detail, follow-through, and organizational skills • Comfort with technology and eagerness to learn new systems Why Join Inkelaar Law? • A mission-driven firm that fights for justice you deserve • Positive, supportive team culture that feels like family • Room to grow: career pathing and professional development available • Competitive compensation and regular recognition for outstanding performance • Make a real impact every day for those who’ve been hurt and need support Ready to grow with us and become part of something meaningful? Apply today and let’s help people together — one case, one client, one conversation at a time. Submit your resume and a short note on why you're the perfect fit. We can’t wait to meet you! Responsibilities: Key Responsibilities – What You’ll Do to Help The Clients & Team Succeed: Be the Warm Welcome at the Front Desk • Answer multi-line phone calls with professionalism and care • Greet clients with warmth, offering water, coffee, and a reassuring presence Support Our Legal Team • Assist attorneys and paralegals with essential tasks like scanning, copying, and organizing documents • Coordinate and schedule appointments with precision and a smile Daily Police Department Liaison • Make a quick daily visit to the Omaha Police Department to retrieve police reports that move cases forward Stay on Top of Communication Channels • Track all incoming faxes, emails, invoices , and physical mail — keeping everything logged and saved in the right client files • Help ensure nothing falls through the cracks and every document reaches the right hands Client Interpreter & Translator • Use your bilingual skills to support clients by interpreting in real-time and translating written communication, helping them feel seen, heard, and understood Client Payments & Record Keeping • Receive client payments and log them in CASEpeer • Promptly alert our bookkeeping and finance team Mail & Office Flow Coordination • Log and organize end-of-day mail • Prepare outgoing envelopes for important documents and office expenses • Keep the office extension directory up to date so communication runs smoothly Be the Backbone of Office Efficiency • Keep track of appointments, case timelines, and critical deadlines • Manage monthly office supply ordering to ensure the team has everything they need to win Qualifications: • Experience working in a customer-oriented atmosphere • High school diploma, G.E.D. or equivalent • Must possess exemplary interpersonal skills, communication skills, and active listening skills What We’re Looking For – Qualifications & Traits for Success: • Bilingual Excellence: Fluent in both Spanish and English — written and spoken — to confidently support our diverse client base • Customer-Focused Mindset: You’ve worked in a client service or people-centered role and know how to make someone feel heard, valued, and respected • Education: High school diploma, G.E.D., or equivalent experience required • Exceptional Communication: Clear, professional, and kind — you know how to listen actively and speak with empathy and confidence • Dependability: You show up on time , every time, and are known for being reliable and consistent • People-First Energy: Friendly, upbeat, and genuinely caring toward clients, coworkers, and community members • Professional Presence: You know how to represent our firm with courtesy and professionalism, whether speaking with a medical provider, a client, or a colleague • Positive Attitude: No job is too small — you show up with optimism, team spirit, and a can-do attitude every day • Multiple years of experience working in customer service Compensation: $18 - $19 hourly - potentially more based upon experience

• Key Responsibilities – What You’ll Do to Help The Clients & Team Succeed:Be the Warm Welcome at the Front Desk • Answer multi-line phone calls with professionalism and care • Greet clients with warmth, offering water, coffee, and a reassuring presenceSupport Our Legal Team • Assist attorneys and paralegals with essential tasks like scanning, copying, and organizing documents • Coordinate and schedule appointments with precision and a smileDaily Police Department Liaison • Make a quick daily visit to the Omaha Police Department to retrieve police reports that move cases forwardStay on Top of Communication Channels • Track all incoming faxes, emails, invoices, and physical mail — keeping everything logged and saved in the right client files • Help ensure nothing falls through the cracks and every document reaches the right handsClient Interpreter & Translator • Use your bilingual skills to support clients by interpreting in real-time and translating written communication, helping them feel seen, heard, and understoodClient Payments & Record Keeping • Receive client payments and log them in CASEpeer • Promptly alert our bookkeeping and finance teamMail & Office Flow Coordination • Log and organize end-of-day mail • Prepare outgoing envelopes for important documents and office expenses • Keep the office extension directory up to date so communication runs smoothlyBe the Backbone of Office Efficiency • Keep track of appointments, case timelines, and critical deadlines • Manage monthly office supply ordering to ensure the team has everything they need to win