Are you a problem-solver who thrives in a fast-paced environment? Do you enjoy working closely with customers, vendors, and internal teams to keep operations running smoothly? If so, we’d love to meet you!

What You’ll Do:
As a Customer Service Representative, you’ll be the go-to contact for customers and vendors, ensuring every order and inquiry is handled with accuracy and care. You won’t just answer calls—you’ll play a key role in making sure our clients get the products they need, when they need them.

Your Key Responsibilities:

• Customer Communication: Manage inbound calls and emails. Provide clear, friendly assistance while resolving inquiries and following up on quotes, sales orders, and purchase orders.

• Order & Account Management: Accurately process customer orders, manage shipping and logistics, and proactively address any potential delays.

• Product & Vendor Knowledge: Leverage vendor portals (including Parker Hannifin, TrulinX, PhConnect, Distranet, TOPZ) for order entry and updates. Stay curious and seek to understand the products and industry beyond basic data entry.

• Team Collaboration: Work closely with production, sales, accounting, other CSRs, and vendors to ensure seamless order processing and quick issue resolution.

• Continuous Learning: Participate in ongoing training on products, pricing strategies (SPAs, price multipliers), and company offerings to keep your knowledge sharp and accurate.

What We’re Looking For:

• Experience in customer service, ideally supporting an independent sales force

• Prior experience in manufacturing or industrial settings is a big plus

• Strong computer skills, especially with Microsoft Outlook and Excel

• A proactive attitude and a commitment to learning and growth