Benefits/Perks

Competitive Salary

401k Retirement Plan with Company Match

Hybrid Office/ Work from Home Position

Retention Bonus

Paid Time Off

Career Growth Opportunities

Job Summary

We are needing a highly skilled and responsible team member to provide excellent customer service, boost sales and help coordinate communications accross the entire company. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions. You will reach out to customers with pending estimates and work with them to close sales. You will also communicate important messages to managers and technicians in the field to ensure customer requests are handled quickly and efficently.

Responsibilities

Answer incoming calls, chat messages and customer service emails and resolve all customer requests

Forward any unresolved customer requests to Manager immediately

Schedule non-recurring jobs for Service, Maintenance and Construction departments as needed

Communicate with and provide technical support to Service, Repair and Construction teams in the field

Create and send service estimates to customers

Follow up with customers who have unsold service estimates and work to close sales

Onboard new customers and report to Manager

Monitor and respond to messages in internal communication app

Attend weekly meeting with Manager and weekly All-team meeting

Qualifications

3+ years experience in Customer Service is preferred

3+ years experience in Sales is preferred

3+ years experience in Pool Service is preferred

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively

Consistent and dependable with the ability to work 40 hours/ week and Saturday mornings seasonally

Flexible work from home options available.