Overview

Support logistics operations by serving as the key contact for customer service. You’ll manage order details, resolve issues, and ensure shipments flow smoothly.

Responsibilities

• Maintain customer profiles and handle escalated questions.

• Track orders and shipments; resolve billing or service issues.

• Process operational data in warehouse/transport systems.

• Run and analyze reports; communicate findings to supervisors.

• Coordinate with carriers and service providers on requirements.

Qualifications

• High school diploma or GED; associate degree preferred.

• 2+ years logistics, warehouse support, or customer service experience.

• Proficiency with Microsoft Office and comfort with databases.

• Strong communication and problem-solving skills.