Job Description

Job Description
We are seeking a detail-oriented and empathetic Customer Service Specialist to join our team in Tampa, FL. This role involves supporting customers by providing information, resolving issues, and ensuring a smooth and professional service experience. You will be the voice of our company, and your ability to actively listen, communicate clearly, and solve problems will contribute significantly to our client satisfaction and business success.

Responsibilities

• Respond to customer inquiries via phone, email, and internal systems

• Provide product or service information to assist customers

• Resolve customer complaints in a patient and professional manner

• Track and document customer interactions using CRM tools

• Escalate complex issues to appropriate departments when necessary

• Follow communication guidelines and company procedures

• Identify opportunities to improve customer satisfaction and processes

Qualifications

Qualifications

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)

• Proven experience in customer service or a related role

• Strong verbal and written communication skills

• Excellent problem-solving and conflict resolution abilities

• Proficiency in Microsoft Office and CRM software

• Ability to multitask and manage time effectively

• Strong attention to detail and organizational skills

Additional Information

Benefits

• Competitive salary: $53,000 – $59,000 annually

• Opportunities for professional growth and career advancement

• Comprehensive training and development programs

• Health, dental, and vision insurance

• Paid time off and holidays

• Supportive and team-oriented work environment