Are you a customer service professional looking for a great opportunity in insurance? You might be a perfect fit for our open insurance customer service representative role. You'll be in charge of giving current policyholders excellent customer service by resolving billing issues, amending policies, and making policy suggestions. Additional tasks include generating policy quotes and providing coverage advice for new and potential customers. Our ideal candidate has previous customer service experience and has excellent rapport with clients. If this sounds like you, please start your application today! Responsibilities: • Respond to incoming calls concerning policy and insurance coverage concerns, as well as customer complaints and general questions • Confirm client insurance coverage and provide evidence of insurance papers to policyholders • Communicate with the customers about complaints, give acceptable solutions, and follow up to ensure that the problem was fixed • Demonstrate accuracy in processing client policy modifications based on the data given • Maintain a record of customer interactions and follow up on their experience with our organization Qualifications: • Understands how to utilize a database for processing client information and how to use Microsoft Office to create necessary documents • Excellent active listening, interpersonal, and communication skills • Prior work in a customer-facing position or customer service role is required • Knowledge of insurance products and policy schedules is preferred • Must have high school diploma or GED equivalent Compensation: $40,000 - $45,000 yearly

•