Job Description

We are seeking a detail-oriented and motivated Customer Service Specialist to join our team in Boston. This role is essential in ensuring smooth communication with clients, supporting daily operations, and providing clear, reliable solutions to customer inquiries. The ideal candidate is organized, professional, and committed to delivering a high standard of service in a fast-paced logistics environment.

Responsibilities

• Respond to customer inquiries with accuracy and professionalism.

• Maintain client records, order details, and service documentation.

• Coordinate with internal teams to ensure timely deliveries and service resolutions.

• Monitor shipment updates and proactively communicate status or concerns.

• Support problem-solving efforts to ensure customer satisfaction.

• Ensure adherence to company guidelines, processes, and service expectations.

• Contribute to a positive, collaborative, and service-focused work culture.

Qualifications

• Strong communication and interpersonal skills.

• Ability to manage multiple priorities with attention to detail.

• Problem-solving mindset and commitment to providing great service.

• Comfortable working in a structured and professional environment.

• Reliability, teamwork, and a proactive approach to daily tasks.

Additional Information

• Competitive annual salary of $52,000 – $56,000.

• Professional development and growth opportunities.

• Skill-building through hands-on, operational experience.

• Supportive leadership and a collaborative team culture.

• Stable full-time position with long-term advancement potential.