Job Description

We are currently looking for a Customer Service Specialist who will be a vital support role to our organization. You will help our team be a success by providing quality customer service and helping the organization maintain customer relationships.

The person in this role must have a strong work ethic, be able to work in a “fast-paced” environment and deliver the best customer service possible.

Responsibilities:

• Ensure every customer has an outstanding service experience when calling, emailing or coming into the office.
• Provide information and assistance to the customer in response to their inquiries about our products and service.
• Schedule appointments when needed.
• Reach out to customers to confirm appointments/follow up on installations, service, open quotes or sales.
• Proactively collaborate and communicate across departments and assist internal and external customers as needed.
• Update and maintain customer information in our Customer Relationship Management (CRM) software.
• Gain a strong understanding of our company’s products to articulate to our customers and be able to explain the value of our experience and unmatched service.

Qualifications

• 2+ years in a customer service environment.
• Service Oriented and demonstrates the ability to handle a variety of customer situations, solve problems and ensure customer satisfaction.
• Strong communication skills, both verbal and written.
• Excellent time management and organization skills, ability to multi-task and high attention to detail.
• Openness and willingness to change with the needs of the business
• Present our company and products in a professional manner at all times.
• Computer proficiency in Microsoft Office Suite such as Outlook, Excel, and Word.

Additional Information

We hire individuals who are looking for a career and not just a job. We recruit and continually train the industry's best skilled employees in order to deliver value to our customers. We offer competitive wages, paid holidays, paid time off (PTO), 401k, health, dental and life insurance. If you think you might be a good fit for our team, please apply below.

We are an equal opportunity employer.