Benefits:
Retirement plan match
Dental insurance
Employee discounts
Paid time off
Vision insurance
Southern Fireplace and Garage Door is a trusted provider of premium fireplace and garage door solutions, proudly serving homeowners and businesses across the Southern region. With a commitment to quality craftsmanship and exceptional customer service, we specialize in the sales, installation, repair, and maintenance of a wide range of fireplace systems and garage doors.
Role Description
This is a full-time on-site role for a Customer Service Specialist located in Charlotte, NC. The Customer Service Specialist will be responsible for providing support to customers, ensuring customer satisfaction, maintaining phone etiquette, and delivering a positive customer experience.
Qualifications
Customer Support, Customer Service, and Customer Experience skills.
Phone Etiquette and Customer Satisfaction skills.
Strong communication and interpersonal skills.
Ability to problem solve and handle customer inquiries efficiently.
Previous experience working in the home building industry.
Knowledge of Windows based applications and Microsoft office.
Ability to build effective business relationship's with all levels of employees and clients.
Positive attitude, self-motivated and proactive.
Strong work ethic.
Responsibilities:
Communicate with builders, field superintendents and retail customers in a professional manner
Insure accuracy of jobs and job readiness prior to dispatch
Resolve customer inquiries and complaints
Efficiently and accurately perform data entry of orders and scheduling
Provide information about our products and our services
Provide troubleshooting of miscellaneous products over the phone
Follow up on back orders and service requests
Gain trade knowledge on the products we install and represent
Job Type: Full-time
Benefits:
Dental insurance
Vision Insurance
Life insurance
Paid time off
Retirement plan
Schedule:
8 hour shift
Monday to Friday
Education:
High school or equivalent (Preferred)
Experience:
Office: 2 years
Previous residential trade experience a plus
Work Location: In person