Position: Customer Service Specialist Support Staff

Job Summary: Responsible for the overall customer service levels of The Social Barber shop, bar and spa.

Primary Responsibilities:

Providing superior customer service to ensure the customers are experiencing a unique, one of a kind service that will guarantee their return

Cheerfully greet customers upon arrival and guide them through our list of products and services

Maintain a presentable and professional appearance for our customers

Provide a tour of our location and present any specials, memberships, products etc.

Offer, place orders, retrieve and serve beverages and / or snacks

Communicate and follow up with the other team members and customer to ensure the customer is receiving an excellent customer service experience

Provide assistance to the other team members while they are servicing our customers such as retrieving other supplies the team member might require or retrieving another beverage for the customer

Promote services and membership programs

Sell products or cosmetic supplies

Systems utilization to schedule, view, communicate, document services rendered and check out patrons

Offer to schedule customers next appointment

Show our customers how to book their next service online

Ask our customers about their experience and if they would like to share their feedback with us

Ask our customers if they would recommend us to their family, friends and on social media

Open and close the location

Participate in team meetings, trainings and continuing education programs

Consistently provide communication to the managers about our customer service levels from observations and customer’s feedback

Assist in inventory and supply management

Assists with the Social Media presence and marketing

Assist manager in the marketing efforts of the business

Perform other administrative duties

Clean around station, shop, bar, spa, restrooms and assist in washing/drying towels

Stock shelves with products

Must be able to drive to other businesses for the purpose of picking up supplies

Maintain any required licenses

Adhere to all regulatory, safety and sanitation policies and procedures and ensure staff is doing the same

Perform any other duties assigned by the manager and/or owner