Role: Customer Service Support

Description: Hedgelan Consulting seeks a qualified and highly motivated professional to provide full-time, support to the US Department of Interior, US Geological Survey, Science Information Delivery (SID).

Minimum Educational/Experience Requirements:

• High School Diploma
• Prior professional office experience is required.
• Ability to deal effectively with diverse teams and Federal staff in a professional environment.
• Ability to maintain a professional approach with attention to customer service in fast-paced, deadline-driven environment.
• Self-motivated with a positive attitude and ability to manage multiple tasks.
• Physical requirements – Standing, walking, bending, and occasionally carrying light items such as papers, small parcels and/or books are required
• No domestic travel required.
• Ability to pass a criminal background check.

Statement of Work:

** 1. Receive and sort all mail, Processing of routine and non-routine orders utilizing data entry for creating customer accounts and creating sales order, then completing quality check steps to release orders for fulfillment.**

** 2. Processes routine, non-routine, problem online orders. Has expertise in webstore user-experience for order processing and Data processing. Supports complex issues elevated by Call Center, communicates with customer which results in positive outcomes.**

** 3. Ensures quality control of both mail in and online orders. Utilizes system knowledge to run reports that show order status, identifies issues/problems, collaborates with specialists to resolve **

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** 4. Customer and Order Support - Research problem orders, corrects discrepancies by resolving order concerns. Research and resolve order concerns and complaints about incorrect or incomplete shipments and corrects discrepancies. **

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5. Quality Control Support. ** As part of order fulfillment tasks, packages product for delivery to customers, supports quality control of products and product orders.**

Physical Demands

• The work is mostly sedentary. Some standing, walking, bending, and occasionally carrying light items such as papers and books are required.

Job Types:

• Contract, Full-time, non-exempt

Pay:

• Pay Rate of $26.68 per hour.

Benefits:

• 80 hours paid vacation.
• 56 hours paid sick leave.
• 11 paid federal holidays.
• Medical, Dental, and vision insurance with CareFirst BlueCross Blue Shield.
• Health savings account
• Life insurance
• Optional 401(k) with VOYA

Schedule:

• Monday to Friday

Education:

• High school diploma

Experience:

• Prior professional office experience is required

Work Location:

• Denver, CO