Job Description

Job Description

Swift7 Consultants is seeking a Customer Service Trainer to join our dynamic team in Houston. This role plays a vital part in enhancing our clients’ customer service teams by designing, implementing, and delivering training programs that promote exceptional service quality and customer satisfaction. The ideal candidate will be an experienced trainer with strong communication and leadership skills, capable of inspiring others to perform at their best.

Responsibilities

• Develop, design, and deliver customer service training programs and workshops.

• Assess team performance and identify areas for improvement.

• Create training materials, manuals, and performance evaluation tools.

• Coach and mentor staff to strengthen communication and problem-solving skills.

• Collaborate with management to ensure training aligns with company goals and client needs.

• Track training effectiveness and recommend continuous improvements.

• Maintain a positive and motivating learning environment.

Qualifications

Qualifications

• Bachelor’s degree in Business, Communication, or a related field preferred.

• Proven experience in customer service training, coaching, or team leadership.

• Strong presentation, facilitation, and interpersonal skills.

• Ability to adapt training methods to various learning styles.

• Excellent organizational and time management abilities.

• Proficiency in MS Office Suite and virtual training platforms.

Additional Information

Benefits

• Competitive salary package ($53,000 – $57,000 per year).

• Opportunities for professional growth and advancement.

• Supportive and collaborative work environment.

• Full-time position with comprehensive training and development programs.

• Be part of a respected consulting firm that values innovation and excellence.