Job Description

We are seeking a motivated and detail-oriented Customer Service Trainer to support the development and performance of customer-facing teams. In this role, you will be responsible for delivering structured training programs, reinforcing service standards, and ensuring team members are equipped with the knowledge and skills needed to provide a consistent and high-quality customer experience.

This position is ideal for individuals who are passionate about coaching, communication, and continuous improvement in customer service environments.

Key Responsibilities

• Design and deliver onboarding and ongoing training sessions for customer service teams

• Develop training materials, guides, and performance support tools

• Facilitate workshops focused on communication, service quality, and problem resolution

• Monitor trainee progress and provide constructive feedback and coaching

• Collaborate with leadership to align training initiatives with organizational goals

• Identify opportunities to enhance service processes and training effectiveness

Qualifications

• Strong communication and presentation abilities

• Excellent organizational and time-management skills

• Ability to explain concepts clearly and adapt training styles to different learning needs

• Professional demeanor with a focus on quality and consistency

• Analytical mindset with attention to detail

• Collaborative approach and ability to work cross-functionally

Additional Information

• Competitive salary within the $46,000 – $49,000 range

• Opportunities for professional growth and career advancement

• Supportive and structured work environment

• Ongoing training and skill development

• Stable full-time position with long-term potential