Job Description

Job Description

We are seeking a motivated Customer Service Trainer to join our dynamic team in Boston. This role is key to ensuring that our customer service representatives have the tools, knowledge, and confidence to deliver exceptional service. You will design, develop, and deliver engaging training programs that strengthen communication skills, problem-solving abilities, and customer-centric values.

Responsibilities

• Develop and implement training programs tailored to customer service excellence.

• Conduct workshops and individual coaching sessions to enhance employee performance.

• Evaluate and monitor the effectiveness of training initiatives.

• Collaborate with management to identify training needs and performance gaps.

• Create instructional materials, manuals, and visual aids to support training sessions.

• Promote a culture of continuous learning and professional development.

Qualifications

Qualifications

• Strong communication and presentation skills.

• Excellent organizational abilities and attention to detail.

• Ability to inspire, motivate, and lead others through knowledge-sharing.

• Strong understanding of customer engagement principles and service quality standards.

Additional Information

Benefits

• Competitive salary ($55,000 – $59,000 per year).

• Opportunities for professional growth and advancement.

• Supportive and collaborative work environment.

• Comprehensive training and development programs.

• Flexible work options and performance-based incentives.