Job Description

We are seeking a dedicated and motivated Customer Service Trainer to support the development and performance of our customer-facing teams. This role focuses on delivering structured training, enhancing communication standards, and ensuring consistency in service excellence across all operations. The ideal candidate is passionate about coaching, process improvement, and fostering professional growth within teams.

Responsibilities

• Design and deliver engaging customer service training programs

• Conduct onboarding sessions for new team members

• Evaluate training effectiveness and recommend improvements

• Develop training materials, guides, and performance tools

• Support team leaders with coaching strategies and development plans

• Monitor service standards and ensure alignment with company values

• Facilitate workshops focused on communication, problem-solving, and customer experience

Qualifications

• Strong verbal and written communication skills

• Ability to lead, coach, and motivate diverse teams

• Excellent organizational and presentation abilities

• Analytical mindset with attention to detail

• Professional demeanor and collaborative attitude

• Adaptability and willingness to grow within a dynamic environment

Additional Information

• Competitive salary ($52,000 – $56,000 annually)

• Growth and advancement opportunities within the company

• Supportive and professional work environment

• Ongoing training and skill development

• Stable full-time position with long-term career potential