Job Description

We are looking for a confident and engaging Customer Service Trainer to develop, deliver, and enhance training programs that strengthen customer service performance across the organization. This role plays a key part in shaping how our teams communicate, support clients, and represent Beloform’s values. The ideal candidate is passionate about coaching, guiding others, and creating meaningful development experiences.

Responsibilities

• Develop and implement training programs focused on customer service excellence.

• Conduct group and one-on-one training sessions to enhance communication and service skills.

• Evaluate team performance and identify areas for improvement.

• Update and refine training materials to align with industry standards and company goals.

• Provide ongoing support, guidance, and feedback to team members.

• Ensure all training aligns with Beloform’s mission, values, and quality expectations.

Qualifications

• Strong communication and presentation abilities.

• Ability to motivate, teach, and inspire teams.

• Solid understanding of customer service principles and best practices.

• Detail-oriented, organized, and capable of managing training schedules effectively.

• Creative approach to designing engaging and impactful training content.

Additional Information

• Competitive annual salary of $54,000 – $57,000.

• Growth and career advancement opportunities.

• Supportive and professional work environment.

• Training tools and resources provided.

• Full-time position with long-term development potential.