Job Description

Swift7 Consultants is seeking a motivated and detail-oriented Customer Service Trainer to join our team in San Antonio, TX. This role is responsible for designing, delivering, and continuously improving training programs that strengthen customer service performance across teams. The ideal candidate is a confident communicator with a passion for coaching, process improvement, and professional growth.

Responsibilities

• Develop and deliver structured customer service training programs for new hires and existing team members

• Conduct classroom and hands-on training sessions focused on communication, service standards, and operational procedures

• Evaluate training effectiveness and provide feedback to improve performance and engagement

• Collaborate with leadership to align training initiatives with business goals

• Maintain training materials, guides, and documentation

• Support continuous improvement initiatives related to customer experience and service quality

Qualifications

• Strong verbal and written communication skills

• Ability to present information clearly and professionally

• Excellent organizational and time-management abilities

• Coaching mindset with attention to detail

• Ability to adapt training methods to different learning styles

• Professional, reliable, and results-oriented approach

Additional Information

• Competitive salary ($48,000 – $52,000 annually)

• Opportunities for professional growth and career advancement

• Structured training and ongoing development support

• Collaborative and professional work environment

• Stable full-time position with long-term potential