Benefits:

401(k)

Employee discounts

Health insurance

Paid time off

Opportunity for advancement

Training & development

Customer Service & Account Representative – Cigar and Wine Wholesale Business

We are seeking a dependable and motivated Customer Service & Account Representative to join our cigar and wine wholesale team. This position combines customer service, inside sales, inventory support, and order fulfillment responsibilities. The ideal candidate is organized, personable, and comfortable building relationships with existing accounts while supporting day-to-day warehouse and retail operations.

Position Summary

The Customer Service & Account Representative is responsible for maintaining relationships with existing wholesale accounts through outbound calls and order follow-up, assisting walk-in customers, processing incoming deliveries, managing inventory, and fulfilling online orders. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities

Call existing wholesale customers to generate and process repeat orders

Maintain strong customer relationships through regular follow-up and account support

Assist walk-in retail customers with cigar, wine, and accessory purchases

Provide knowledgeable and professional customer service

Receive incoming deliveries and verify shipment accuracy

Stock shelves and maintain organized inventory storage

Assist with inventory counts and inventory management

Pick, pack, and ship online customer orders accurately and efficiently

Process sales transactions and maintain accurate records

Maintain cleanliness and organization of the showroom, warehouse, and shipping areas

Assist with opening and closing procedures as needed

Follow all company policies regarding tobacco and alcohol sales compliance

Answer customer calls and accepting phone orders.

Qualifications

Previous customer service, sales, retail, or warehouse experience preferred

Strong phone communication and relationship-building skills

Ability to work independently and manage multiple tasks

Basic computer skills and familiarity with Excel, Outlook and QuickBooks preferred

Ability to lift and move inventory shipments

Reliable attendance and punctuality

Must meet legal age requirements for tobacco and alcohol sales

Benefits

401(k) retirement plan

$150 monthly contribution toward medical expenses

5 personal paid days off

5 paid holidays annually

Schedule

Full-time position

Some weekend availability may be required

Compensation

Competitive hourly pay based on experience

Interested candidates should submit a resume and contact information for consideration.

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