Benefits:

Bonus based on performance

Competitive salary

Free food & snacks

Free uniforms

Paid time off

Customer Service & Dispatch Specialist

The Customer Service & Dispatch Specialist ensures that the first interaction a client has with our organization is first rate in terms of service quality. The role provides options for service/sales appointments and is required to hold call center performance metrics that are required in the organization.

Suggested Primary Responsibilities:

• Maintains the scripting required and provided by the franchise system for quality and efficient interactions with the inbound client base.

• Offers appointment windows, ancillary products and services that contribute to achieving the business goals.

• Maintains customer database, ensuring complete, accurate, and updated entry of information.

• Responds to customer inquiries regarding company schedule and requested lead times, equipment service, and service invoicing, and general inquiries.

• Enters service calls, schedules calls, and generates call debriefing with electricians daily.

• Follows up and schedules preventive maintenance service appointments.

• Reviews completed service work orders for accuracy.

• Participates in all company sponsored training classes.

• Effectively manages conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently.

• At the request of the leadership, may be required to perform administrative duties to assist with the overall efficiency of the operation.

• Always maintains a professional image by:

• Following safety policies and procedures.

• Abiding by ALL standards of performance and code of ethics.

• Maintaining a courteous demeanor with all customers and associates.

Knowledge, Skills, and Abilities

• Minimum 2 years of experience in customer service experience.

• Geographical knowledge of service area and/or GPS/map reading skills.

• Advanced communication and customer service skills.

• Experience in using Microsoft Word and Excel. Ability to pass a background check and

drug screen.

• Experience with ServiceTitan is preferred

Educational/Certification Requirements

• GED or High School Diploma

Environmental Conditions

• General Office Environment

Physical Requirements

• Ability to operate a personal computer and related equipment.

• Ability to sit for long prolonged periods of time.

• Must have enough auditory functioning and visual acuity to operate computer-aided call

management hardware, software, and communications equipment.

• Must be able to work extended hours, or weekends as needed.