Benefits:

401(k) matching

Bonus based on performance

Paid time off

Customer Service & Sales Representative

$20–$23/hour + Monthly Performance Bonus

Target Annual Compensation: $45,000–$53,000+

Turn Great Customer Conversations Into Great Service

For over 20 years, Mr. Handyman of Chester County has built its reputation by providing professional home repair, maintenance, and improvement services while delivering an exceptional customer experience.

Our success starts with great people.

We consistently hire reliable, customer-focused team members who believe in our core values of Respect, Integrity, and Customer Focus and understand that every member of our team contributes to the customer's experience and the success of the business.

We are looking for an energetic, organized, and confident Customer Service & Sales Representative who enjoys helping people, solving problems, and turning customer inquiries into scheduled work.

About the Position

As a Customer Service & Sales Representative, you are often the first impression a customer has of Mr. Handyman.

You will speak with homeowners about their repair and improvement needs, ask questions to understand their projects, explain our services and pricing, and help customers confidently move forward with scheduling their work.

This is not simply a receptionist or order-taking position.

You are an important member of our sales and production team. Your ability to qualify opportunities, convert customer inquiries into appointments, follow up on opportunities, and build productive schedules directly contributes to the success of our Service Professionals and the company.

If you enjoy talking with people, staying busy, solving problems, and being rewarded for achieving results, this may be a great opportunity for you.

Compensation

Base Pay: $20–$23 per hour, based on experience and qualifications.

In addition to base pay, you will have the opportunity to earn a monthly performance bonus of up to $600 based on measurable individual and team results.

Performance incentives reward:

Converting qualified customer inquiries into scheduled appointments

Helping maintain productive Service Professional schedules

Following up with customers and recovering additional work opportunities

Maintaining high standards for booking quality and customer service

Strong performers can earn approximately $45,000–$53,000+ annually, depending on base pay and performance.

What You'll Do

Answer incoming customer calls in a professional, friendly, and confident manner

Ask effective questions to understand and qualify customer repair, maintenance, and improvement needs

Explain our services, capabilities, pricing, and the value of working with Mr. Handyman

Convert qualified customer inquiries into scheduled appointments

Follow up with customers who have requested service but have not yet scheduled

Identify opportunities for additional repairs, maintenance, and home improvement work

Schedule and dispatch Service Professionals efficiently

Help maintain productive schedules and minimize gaps in the workday

Communicate schedule updates between customers, Service Professionals, and the office

Maintain accurate customer, project, and scheduling information in our business system

Process customer payments and perform related administrative functions

Respond professionally to customer questions, concerns, and complaints

Work closely with our Service Professionals to gather the information needed to properly sell and schedule customer projects

Participate in customer follow-up and marketing initiatives

Assist with other office responsibilities and cross-training as needed

What Success Looks Like

Our Customer Service & Sales Representatives don't simply answer phones — they help create the work that drives our business.

Success means providing an outstanding customer experience while helping the entire team achieve its goals.

You'll know you're succeeding when you are:

Converting qualified customer inquiries into appointments

Accurately qualifying projects before scheduling

Building productive schedules for our Service Professionals

Following up consistently on open opportunities

Recovering work that might otherwise have been lost

Identifying opportunities for additional customer work

Maintaining accurate customer and job information

Working as part of a team to achieve company sales, service, and production goals

What We're Looking For

Previous customer service, inside sales, scheduling, or similar experience preferred

Comfortable discussing pricing, selling services, and asking customers to schedule

Strong verbal and written communication skills

Friendly, confident, and professional telephone presence

Ability to listen carefully and ask effective questions

Self-motivated with a strong sense of personal responsibility

Motivated by goals and measurable results

Strong organizational and multitasking skills

Detail-oriented with accurate data-entry skills

Comfortable using computers, business software, and spreadsheets

General knowledge of home maintenance, repair, remodeling, or construction is helpful but not required

Ability to work independently while contributing to team goals

Dependable and comfortable working in a fast-paced environment

Willingness to learn our services and continually improve customer service and sales skills

What We Offer

$20–$23/hour base pay

Monthly performance bonus opportunity up to $600

Paid training

Paid vacation after one year

Matching 401(k)

Monday–Friday work environment

Established and growing local business

Supportive team environment

Opportunity to develop valuable customer service, sales, scheduling, and home improvement industry knowledge

Please note: Health insurance is not currently offered.

Ready to Join Our Team?

If you're someone who enjoys helping customers, takes pride in achieving results, and wants your efforts to have a direct impact on the success of the team, we'd like to meet you.

We are actively interviewing. Apply today and our hiring manager will follow up with qualified candidates.