Benefits:

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

MEP America -Customer Service & Logistics About the Job.pdf 108.21 KB

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

Work closely with accounting to ensure accuracy of material purchases and sales reporting

Support sales members by lending support to customers' communications and orders

Ensures full customer satisfaction and maintain professional communication

Processes purchase orders, adjustments, changes, invoices and other related paperwork

Work closely with freight forwarders and custom brokers

Work cross functionally with accounting, management, sales, HQs and external customers

Seeking out opportunities or process and procedure improvements

Direct inbound or outbound logistic operations, such as transportation or warehouse activities

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers and customer management software

Excellent verbal and written communication skills

Critical thinking

Active listening