Benefits:

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

Compensation and Benefits:

Competitive Annual Salary

Additional training/development opportunities

SpeedPro Norfolk is a best-in-class large format digital printing studio that caters to large and small businesses including major brands and marketing agencies. Premium quality graphics, exceptional client service and competitive pricing are the core principals by which we live every day. SpeedPro Norfolk specializes in production of retail/brand graphics, tradeshow displays, event signage, wall murals, vehicle graphics and more.

The Customer Service and Marketing Representative reports directly to the SpeedPro Studio Operations Manager and is primarily responsible for developing and executing marketing campaigns to obtain new clients, while also overseeing and maintaining the existing customer base.

Core Marketing Functions:

Create targeted marketing strategies, campaigns, and collateral to target core business prospects

Utilize various digital marketing techniques (i.e., PPC) as well as more traditional marketing functions (i.e. direct mail) to increase lead generation

Oversee and develop content for blogs and social media accounts (Facebook, Instagram, LinkedIn, Twitter, etc.) to generate awareness of the SpeedPro brand

Maintain and update studio website as needed

Ensure that all external communications are on-brand and utilize consistent messaging

Make follow-up calls to existing customers to ensure their satisfaction with end products and to drive further business opportunities

Attend client meetings and networking events as needed (this position may require the occasional off-hours or weekend commitment)

Core Customer Service Functions:

Manage projects from client/prospect inquiry as provided by the Sales Associate or Outside Sales Representative

Create and provide quotes to both new and current clients as needed

Oversee and facilitate the Sales-to-Production process, using our order management system, and through direct communications with the rest of the team

Coordinate with Production Manager on parts and materials procurement, project timelines, installer scheduling and questions/notifications directed to the client

Coordinate with clients on any additions, subtractions, alterations and general inquiries surrounding projects

Provide initial inspection of graphics provided by clients, with the use of Adobe Photoshop and Illustrator

Coordinate delivery of completed project to clients; through scheduled pickup, drop off or shipment

Maintain Relationships with vendors, manufacturers and outsource partners; negotiating pricing when necessary

Facilitate payments, project approvals and sign-offs by the clients

Attend and take part in local franchise team meetings when required

Attend and take part in SpeedPro Home Office provided webinars, meetings and trainings

Coordinate with the rest of the team as needed

Qualifications Required:

Enthusiastic, high-energy personality with strong verbal and written communication skills

1-2 years of experience in the printing industry

Computer literate in PC based programs including Outlook, CRM and Excel

Excellent organizational and time management skills, with capacity for multi-tasking

Detail oriented, accountable and have a strong work ethic

Take criticism constructively

Ideal candidates will also possess:

Manage client service with a positive attitude and assist clients in finding the best solution for their project needs

Maintain and manage work flow, and scheduling to meet project deadlines

Proficiency with Adobe Creative Suite programs (Photoshop and Illustrator)

Review incoming client graphics and communicate with clients on any issues, changes and/or design requirements

Acquire client approval on proofs, both digitally and printed as needed

Ability to effectively communicate through all mediums (verbal, listening and written)

Ability to work with autonomy