Customer Service and Order Entry

MLC Manufacturing Spring Lake, Michigan Full-Time | 1st Shift (6:00am – 4:30pm, Monday–Thursday)

MLC Manufacturing is a growing sheet metal fabrication company seeking a reliable, organized, and customer-focused individual to join our team on 1st Shift. This position plays a critical role in supporting customers and ensuring accurate order processing within our manufacturing environment.

We are looking for someone who thrives in a fast-paced setting, communicates professionally, and pays close attention to detail.

Position Overview

The Customer Service & Order Entry team member is responsible for managing customer communication, entering and processing orders accurately, coordinating with internal departments, and ensuring a smooth flow of information from quote to production.

This role works closely with sales, production, shipping, and management to ensure customer expectations are met.

Key Responsibilities

Customer Service

Serve as the primary point of contact for customers via phone and email

Respond to customer inquiries regarding quotes, order status, lead times, pricing, and delivery

Provide professional, prompt, and accurate communication

Build and maintain strong customer relationships

Resolve customer concerns in a timely and courteous manner

Order Entry & Processing

Accurately enter customer purchase orders into ERP/software system

Verify pricing, quantities, material specifications, and due dates

Review drawings and part revisions for accuracy

Coordinate with estimating and production to confirm feasibility and timelines

Issue order confirmations to customers

Process order changes, revisions, and cancellations

Production Coordination

Communicate customer requirements to production team

Ensure jobs are released properly to the floor

Track open orders and monitor progress

Assist in prioritizing jobs based on customer deadlines

Work with shipping to coordinate delivery schedules

Administrative & Documentation

Maintain organized digital and physical job files

Track revisions and maintain accurate documentation

Assist with quoting follow-ups

Support management with reports and order tracking

Ensure compliance with company procedures

Qualifications

Previous customer service experience (manufacturing environment preferred)

Order entry experience strongly preferred

Strong attention to detail and accuracy

Ability to read basic manufacturing drawings (preferred but not required)

Comfortable working with ERP/MRP systems and Microsoft Office

Strong written and verbal communication skills

Ability to manage multiple priorities in a fast-paced environment

Team-oriented mindset

What We’re Looking For

Professional and dependable

Organized and process-driven

Strong problem-solving skills

Positive attitude and willingness to learn

Ability to work independently while supporting a team

What We Offer

Full-time, stable employment

4-day work week (Monday–Thursday)

Competitive compensation (based on experience)

Health, dental, and vision insurance

401(k)

Paid time off