Benefits:

Bonus based on performance

Competitive salary

Opportunity for advancement

Training & development

Benefits

Paid training

Opportunities for advancement

Full job description

Job Summary We are seeking a dynamic and personable Customer Service and Sales Representative to join our team. In this role, you will serve as the primary point of contact for our customers, providing exceptional service while actively promoting our clients' auto glass services. The ideal candidate is enthusiastic, customer-focused, and has a passion for sales growth. This position offers an opportunity to develop valuable skills in customer relations and sales strategies within a supportive environment.

Duties

Assist customers with their inquiries both in person and via phone or email

Verify damage and ensure insurance claim processing is done correctly

Identify customer needs and recommend appropriate products or services to meet those needs

Schedule service for technician to come address customer needs

Process claims accurately and efficiently using our internal CRM systems

Follow up with customers to ensure satisfaction and foster ongoing relationships

Maintain detailed records of customer interactions and sales activities

Collaborate with team members to achieve sales targets and improve overall customer experience

Handle customer complaints professionally, resolving or escalating issues promptly to ensure satisfaction

Experience

Prior experience in customer service or sales is preferred but not required; we value enthusiasm and a willingness to learn

Strong communication skills with the ability to engage customers confidently

Ability to work in a fast-paced environment while maintaining attention to detail

Proven ability to build rapport with diverse customers and work collaboratively within a team

This role is ideal for motivated individuals eager to grow their career in customer relations and sales. We provide comprehensive training to support your success in delivering outstanding service and achieving sales goals.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

Opportunities for advancement

Paid training

Work Location: In person