Benefits/Perks

Health Insurance Compensation

4% Vacation Pay and 5 Paid Holidays

Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative and operations assistant to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. This individual with also assist the operations manager entering completed pick ups, monitor truck routing and work with accounting regarding bank deposits and filing

Responsibilities

Receive inbound calls, texts and emails

Identify the reason for the customer’s call, collect relevant information, and provide solutions

Enter daily pick information to excel spread sheets

File invoices

Makeup bank deposits

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively