The Fraud Ops Specialist is an entry level position responsible for completing thorough risk assessments when reviewing account activity while also delivering exceptional customer service to our clients. Early fraud detection is critical in minimizing financial impact as well as protecting our client's account and identity.

RESPONSIBILITIES:

• Perform investigation of potential fraud activity on existing credit card accounts.

• Respond to inbound client inquiries and assist with specific service-related requests and concerns (MINIMAL INCOMING PHONES)

• Provide solutions to client issues through the usage of all available resources under limited supervision

• Complete assigned tasks in an accurate and timely manner

• Consistently achieve individual and team performance targets

• Contact card members to verify charges and recent activity to identify any potential fraud

• Ensure a positive customer experience while

• Determine specific verification procedures to be used in processing customer's information

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by adhering to Policy, rules and regulations, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting issues with transparency.

QUALIFICATIONS:

• 1-3 years relevant experience

• Minimum 1 year of customer service experience

• Ability to process both inbound and outbound client calls

• High attention to detail with the ability to interpret data and organize information

• Consistently demonstrates clear and concise written and verbal communication

• Demonstrated ability to remain unbiased in a diverse working environment

EDUCATION:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

LOCATION: SIOUX FALLS, SD ONLY. After training this position will be hybrid, where you will work 3 days in the office and 2 days from home. After 6 months, with satisfactory performance, you could be invited to work full-time from home. This is dependent on business need and satisfactory performance.

SCHEDULE: Monday through Friday, with start times between 7:00am to 9:00am for an 8 hours shift, full-time only.

TRAINING: On-site training for 4 to 6 weeks, Monday through Friday, from 8:00am to 4:30pm.

DUTIES: Minimal inbound phone work required.

JOB FAMILY GROUP: Operations - Services

JOB FAMILY: Fraud Operations

TIME TYPE: Full time

PRIMARY LOCATION SALARY RANGE: $39,520.00 - $50,770.00

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review ACCESSIBILITY AT CITI.

Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

Citi enables growth and progress for individuals, communities, institutions and governments around the world and has been doing so for more than 200 years. They recognize that their ability to best serve their clients and customers comes from the diverse and engaged employee base and they work tirelessly to deliver opportunities for growth and development to the most talented people. This is a place where the best come to get better.