Benefits:

401(k) matching

Bonus based on performance

Dental insurance

Health insurance

Opportunity for advancement

Training & development

Are you a people-person who enjoys helping homeowners and turning great conversations into results? At Chimney Cricket & Hometown Hearth, our Customer Service & Sales Representatives are the friendly first point of contact for customers looking for chimney and fireplace solutions. This role blends customer care with light sales responsibilities—you’ll help schedule appointments, recommend services, and contribute to a warm, helpful experience from the first call to the final follow-up.

What You’ll Do:

Answer phone calls, emails, and online inquiries with professionalism and warmth

Help customers schedule service appointments and answer general questions

Listen for opportunities to recommend additional services or upgrades

Book appointments and document details in our CRM (ServiceTitan)

Follow up with past customers to ensure satisfaction and encourage repeat business

Keep up-to-date on our products and services so you can offer confident, helpful guidance

Support showroom visitors in selecting the right fireplace or hearth product

What We’re Looking For:

2+ years in a customer-facing role (office, retail, or call center)

Strong communication skills with a friendly, confident phone presence

Organized, proactive, and detail-oriented

Comfortable guiding conversations toward solutions—and sales

Previous experience with scheduling software or CRMs is a plus

Fireplace/chimney/hearth knowledge is great—but not required. We’ll train you!

Why Join Us:

Hourly wage + bonuses: Earn $ per booked appointment, plus monthly sales incentives

Full benefits after 90 days (health, dental, paid holidays)

Matching retirement plan after one year

Supportive, team-oriented culture with room to grow

Company-paid training and industry certifications

Our Core Values – RISE: We live by four values:

Respect – Treat everyone with kindness, be on time, and build trust

Integrity – Do what you say, even when no one is watching

Safety – Prioritize safety for yourself, the team, and our customers

Excellence – Aim high, be resourceful, and keep learning

About Us: Chimney Cricket & Hometown Hearth is a family-owned company serving the Media, PA area for over 35 years. We specialize in chimney service, fireplace installation, and cozy home upgrades. Customers love our expertise and reliability, and our team members enjoy a workplace that values growth, teamwork, and getting things done right.