To be a member of the EVEXIAS Health Solutions dream team, being a living demonstration of health and wellness (Spirit, Mind & Body), and having a passion for the industry are a must! Strong mental agility will be required in order to keep up with the demands that come with the ongoing rapid growth we continue to experience. As a kingdom-focused company, it is our desire that you have a personal connection with our guiding principles (see attached). An EVEXIAS healthcare customer service representative (CSR) provides informational and service-related duties to all its partners, on behalf of the organization. At EVEXIAS we respect and appreciate CSRs and all that they do in service to others! Responsibilities: Responsibilities include, but are not limited to: • Receiving and processing requests using ticketing system • Answering calls • Responding to questions • Resolving issues • Providing education and/or training • Addressing inquiries, questions, and concerns about products and services • Directing to appropriate resources for further assistance • Escalating issues as appropriate • You may also make calls to partners to assess their service experience or inform them about changes in their services Soft Skill Requirements • Personal accountability • Professionalism • Adaptability • Enthusiasm • Active listening • Communication (real-time and clear) • Critical thinking • Detail oriented • Teamwork Education/Experience • High School Degree • 5-8 years experience in customer relations • Sales experience a plus Language Ability • Ability to read, analyze, and interpret general business documents • Clearly communicate verbally and in writing • Fluent in Spanish, a plus Reasoning Ability • Ability to solve practical problems • Ability to interpret a variety of instructions furnished in written, oral, or schedule form Physical Demands • The employee must occasionally lift and/or move up to 50 pounds • The employee is frequently required to stand, walk, and sit The above job description is not intended to be an all-inclusive list of duties and standards of the position. Qualifications: • A CSR who has experience working in a medical office • A CSR who understands the importance of being knowledgeable about the company in which they work • A CSR who understands why providing excellent customer service is imperative and is the lifeblood of an organization • A CSR who is proficient with using computer systems and typing, in addition to key Microsoft 365 apps (Teams, SharePoint, Outlook, Word, Excel, and PowerPoint) Compensation: $23 - $26 hourly

• Responsibilities include, but are not limited to: • Receiving and processing requests using ticketing system • Answering calls  • Responding to questions • Resolving issues  • Providing education and/or training • Addressing inquiries, questions, and concerns about products and services • Directing to appropriate resources for further assistance • Escalating issues as appropriate  • You may also make calls to partners to assess their service experience or inform them about changes in their servicesSoft Skill Requirements • Personal accountability • Professionalism • Adaptability • Enthusiasm • Active listening • Communication (real-time and clear) • Critical thinking • Detail oriented • TeamworkEducation/Experience • High School Degree • 5-8 years experience in customer relations • Sales experience a plusLanguage Ability • Ability to read, analyze, and interpret general business documents • Clearly communicate verbally and in writing • Fluent in Spanish, a plusReasoning Ability • Ability to solve practical problems • Ability to interpret a variety of instructions furnished in written, oral, or schedule formPhysical Demands • The employee must occasionally lift and/or move up to 50 pounds • The employee is frequently required to stand, walk, and sitThe above job description is not intended to be an all-inclusive list of duties and standards of the position.