Job Description
What you get to do in this role:
Own and grow a portfolio of 20 or more mid market enterprise customers, guiding them from go live through long-term value realization
Serve as a trusted advisor to executive sponsors, aligning AI-driven solutions to strategic business outcomes
Drive adoption, engagement, and expansion of the Moveworks AI Assistant across ServiceNow workflows
Translate customer business needs into actionable solutions, influencing roadmap and product evolution
Identify, quantify, and track customer success metrics tied to efficiency, cost savings, and employee experience
Proactively manage risks, expectations, and change, ensuring customers successfully navigate complex environments
Act as the voice of the customer internally, sharing insights, feedback, and success stories
Support renewal and expansion motions by demonstrating ongoing value and business impact
Qualifications
To be successful in this role you have:
2–5+ years of experience in Customer Success, Account Management, Implementation, or Consulting within SaaS
Experience supporting medium to large enterprise customers and navigating complex stakeholder environments
Strong ability to explain technical and AI-driven solutions in clear, business-oriented terms
Familiarity with workflow platforms, ITSM, HR systems, or enterprise automation (ServiceNow experience a plus)
Proven ability to build executive relationships and influence outcomes at multiple levels
Process-oriented mindset with strong problem-solving and change management skills
Comfortable operating in fast-moving, evolving product environments
Bachelor’s degree or equivalent practical experience
Willingness to travel approximately 10–25%
Why This Role Matters:
This is not a traditional Customer Success role. You are helping define how AI shows up in everyday work, turning complexity into clarity for millions of employees. Together, Moveworks and ServiceNow are shaping the future of enterprise productivity, and this role is on the front lines of that transformation.
JV20
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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