Benefits:

Comission

Opportunity for advancement

Paid time off

Training & development

About the Role:

We are seeking a friendly, enthusiastic, and motivated Customer Success Associate. The ideal candidate enjoys working in a fast-paced environment, is detail-oriented, is results-driven, and possesses strong communication skills. In this role, you will be the heart of our customer experience — building lasting relationships and ensuring client satisfaction. Your key focus areas will include increasing center sales, acquiring new customers, maintaining accounts, expanding our footprint within existing accounts, and creating a positive experience for our clients.

Responsibilities:

Maintains a professional appearance and ensures all clients have a positive customer experience

Act as a primary contact for clients and proactively identifies the customer needs and recommends appropriate products or services

Be highly responsive to customer inquiries

Communicate courteously with customers though email, over the phone, and in person

Assist customers with the resolution of any problems that may arise

Have a full understanding of pricing and be able to create and follow up on printing, signage, and marketing materials estimates

Collaborate with internal teams to coordinate print and marketing project fulfillment on a regular basis

Review customer files to ensure production quality and accuracy

Track and manage customer orders, timelines, and follow-ups using CRM tools

Identify new sales opportunities, build relationships, and develop repeat customers

Handle customer concerns, complaints, and escalations with professionalism and urgency

Requirements:

1+ years of experience in customer service, account management, or a client-facing role

Experience in print, marketing, or graphic design industries is a major plus.

Have strong verbal and excellent communication and interpersonal skills

Ability to multitask efficiently and manage multiple client accounts simultaneously with attention to detail

Proficiency with CRM software and Microsoft Office or Google Suite

Detail-oriented with strong organizational and follow-up skills.

Positive, team-oriented attitude with a customer-first mindset

Knowledge of Printsmith estimating software a big PLUS

About Us:

AlphaGraphics is a nationally recognized leader in print, marketing, and visual communications, with a trusted network of locations serving businesses of all sizes. Our Sunnyvale location, US462, is proud to deliver high-quality, customized solutions that help local businesses stand out and grow. We foster a collaborative, creative work environment where employees are empowered to make a real impact every day.

*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.