As a Customer Success Associate, you will be the frontline ambassador for BrokerBot, ensuring real estate agents and staff get maximum value from our platform. You will help users resolve issues, answer product questions, conduct onboarding and training, gather feedback, and advocate for customer needs to our technical and product teams. Your work will directly impact client satisfaction, product adoption, and overall user experience. Responsibilities: • Serve as the primary point of contact for user inquiries via chat, email, and phone, providing timely and accurate support. • Guide new users through onboarding and initial training, ensuring they are comfortable and confident using BrokerBot. • Troubleshoot user issues, escalate technical problems, and follow up to ensure resolution. • Collect, document, and communicate user feedback and feature requests to the product and engineering teams. • Track customer health metrics and proactively engage with users to maximize adoption and satisfaction. • Develop and update user-facing documentation, FAQs, and best practice guides. • Identify opportunities to improve internal processes, documentation, and training resources. • Collaborate cross-functionally with sales, product, and engineering to deliver a seamless customer experience. • Maintain up-to-date knowledge of BrokerBot features, updates, and best practices. Qualifications: • 1+ years’ experience in customer support, customer success, account management, or a similar client-facing role (real estate, SaaS, or tech industry preferred). • Strong written and verbal communication skills; comfortable explaining technical concepts in plain language. • Empathy, patience, and a customer-first mindset. • Tech-savvy, eager to learn new tools and systems quickly. • Ability to troubleshoot problems and think critically to find solutions. • Experience with help desk platforms, CRM systems, or chat-based support is a plus. • Familiarity with real estate industry workflows, terminology, or compliance is a significant bonus. Compensation: $42,000 yearly

• Serve as the primary point of contact for user inquiries via chat, email, and phone, providing timely and accurate support. • Guide new users through onboarding and initial training, ensuring they are comfortable and confident using BrokerBot. • Troubleshoot user issues, escalate technical problems, and follow up to ensure resolution. • Collect, document, and communicate user feedback and feature requests to the product and engineering teams. • Track customer health metrics and proactively engage with users to maximize adoption and satisfaction. • Develop and update user-facing documentation, FAQs, and best practice guides. • Identify opportunities to improve internal processes, documentation, and training resources. • Collaborate cross-functionally with sales, product, and engineering to deliver a seamless customer experience. • Maintain up-to-date knowledge of BrokerBot features, updates, and best practices.