Customer Success Associate

Working Capital Marketplace

Customer Success Associate

Irvine, CA
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k) matching

    Bonus based on performance

    Competitive salary

    Dental insurance

    Employee discounts

    Free food & snacks

    Health insurance

    Opportunity for advancement

    Paid time off

    Training & development

    Vision insurance

    📍 Irvine, CA (In-Office)

    💼 Full-Time

    💰 $39,520 Base + Uncapped Commission

    Build Relationships. Create Opportunities. Drive Revenue.

    At Working Capital Marketplace (WCMP), funding isn't the finish line—it's the beginning of the relationship.

    We're looking for a Customer Success Associate who can build lasting relationships with business owners while uncovering future funding opportunities. Although this role manages an existing portfolio of clients, make no mistake, this is a sales development role. Your success comes from staying connected with clients, identifying their future capital needs, and generating renewals, referrals, and additional funding opportunities.

    Unlike traditional sales positions, you won't be cold calling strangers. You'll work with an established portfolio of qualified business owners who have already received funding and continue to seek capital as their businesses grow.

    What You'll Do

    Relationship Development

    Manage an existing portfolio of business owners.

    Conduct Monthly Business Reviews to understand each client's goals and challenges.

    Build trust and become your clients' first call for future financing needs.

    Sales Development

    Identify renewal, refinance, and growth opportunities.

    Generate referrals through exceptional relationship management.

    Partner with internal funding teams to help clients secure additional capital.

    Develop opportunities that drive revenue for both your clients and WCMP.

    Portfolio Management

    Maintain detailed CRM notes and client records.

    Request and review updated business bank statements.

    Track follow-ups and ensure every client receives proactive communication.

    What We're Looking For

    Required

    Strong communication and relationship-building skills.

    A sales mindset with the ability to uncover opportunities through conversation.

    Excellent organization and attention to detail.

    Comfortable working in a fast-paced, performance-driven environment.

    Positive attitude with a team-first mentality.

    Preferred

    Experience in Sales, Customer Success, Account Management, Financial Services, Banking, or Lending.

    Salesforce or CRM experience.

    B2B sales experience is a plus.

    Why Join WCMP?

    Base salary plus uncapped commission

    Existing portfolio of qualified clients, no cold prospecting

    Paid training

    Monday–Friday schedule

    Growth and advancement opportunities

    High-energy, collaborative culture

    Realistic six-figure earning potential for top performers

    Success in This Role

    Success isn't measured by the number of calls you make, it's measured by the relationships you build and the opportunities you create. By staying engaged with your portfolio and understanding your clients' businesses, you'll generate renewals, referrals, and additional funding opportunities that directly impact your income.

    Ready to Grow With Us?

    If you're looking for a relationship-driven sales role with uncapped earning potential and the opportunity to help small business owners succeed, we want to hear from you.

    Apply today and start building relationships that create long-term success, for your clients and your career.